Refund policy

Last updated: 8 November 2026

This policy covers orders placed on our website with Kamisetty Rajesh, trading as Kamisetty Guruvaiah Jewellers ("KGJ", "we"). It does not limit your rights under the Consumer Protection Act, 2019.

1. Two kinds of products

  • Ready to ship: silver pieces in stock at a fixed price.
  • Made to order: every gold piece, and any silver piece made, resized or engraved at your request.

2. Cancelling an order

  • Ready to ship: cancel free any time before dispatch for a full refund.
  • Made to order, before work starts: full refund of your advance. We tell you on WhatsApp or email the day work starts.
  • Made to order, after work starts: we refund your advance minus the making charges shown in your approved estimate.
  • If we cancel: if we cancel a confirmed made-to-order piece for any reason other than non-payment, a failed payment or events outside our control, we refund everything you paid plus an amount equal to those making charges.

3. Change-of-mind returns (ready-to-ship only)

Within 6 days of delivery you may return a ready-to-ship piece for an exchange or KGJ credit, if it is unworn, its tag and seal are intact, and you include the invoice.

  • A return pickup fee of ₹50 is deducted from your exchange or credit.
  • Not eligible: pierced earrings and nose pins (for hygiene), engraved or resized pieces, and all made-to-order pieces.
  • Made-to-order pieces follow your approved design and cannot be resold, so they are not returnable for a change of mind. Our Warranty, Exchange and Buyback page gives you a lifetime way to exchange them.

4. Damaged, missing or wrong items

Please refuse any parcel that looks opened or tampered with. Record one continuous unboxing video starting from the sealed parcel, and tell us within 48 hours of delivery. We arrange a free pickup and, as you choose, send a replacement or refund you in full. The video lets us claim from the courier and the insurer.

5. Defective or not as described

If a piece has a manufacturing defect, or does not match its product page (ready to ship) or your approved design and the tolerances on our Pricing, Estimates and Custom Orders page (made to order), we will repair, remake, replace or refund it. This applies even to items that are otherwise not returnable. Defects that show up later are covered by our warranty.

6. How refunds are paid

  • Refunds go back to your original payment method. You may choose KGJ credit instead, but we never force it.
  • We start the refund within 5 working days of receiving and checking the returned piece, or of the cancellation. Your bank may take another 5 to 7 working days to show it.
  • GST is refunded along with the amount it was charged on.

7. How to ask

Email kamisettyguruvaiah.jewellers@gmail.com or WhatsApp +91 78937 18515 with your order number. We reply within 48 hours with a complaint number. If you are not satisfied, write to our Grievance Officer, whose details are in our contact information.